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Customer Care

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For medical emergencies, please call 911

Contact Us

Operating hours are 8am – 8pm, Monday – Friday, Eastern Standard Time.
Call Toll Free: 1-800-803-6025

Call or email us with questions or concerns about using our products.
Email: customercare@trividiahealth.com
We will contact you with in 24 hours of receiving the e-mail.

Ask a Question

If you need help or have questions and would like us to call you back, please fill in this short form and we will contact you.

To learn more about our TRUE portfolio of products, please choose a product along the left side of the page.

To find our TRUE portfolio of products available at your favorite retail store or mail service provider please click here to visit our WHERE TO BUY page.

Order Form

If you would like to order TRUE METRIX® Control Solution or TRUEcontrol® Solution, Blood Glucose Monitoring System Owner's Booklet or Log Booklet, please fill in this short form to order these supplies. Or you may click on the links below to print the items you need.

For troubleshooting tips and additional information to help you achieve the best performance possible from our products, please refer to the Owner's Booklet included in your product packaging.

To download and print a Log Booklet to keep track of your
results, please click here.

For help with Control Solution Testing, please click here.

To download a PDF version of our Blood Glucose Monitoring System Owner's Booklets, please select from the list below:


TRUE Matrix Air TRUE Matrix

View Instructional Video View Instructional Video

TRUEtrack® TRUEread® TRUE Matrix Go

View Instructional Video View Instructional Video

For comments on this Web site, please e-mail customercare@trividiahealth.com

Visit our Diabetes Resources to find helpful information about diabetes management.

Sign up for the TRUEcare Support Program

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